Originally Posted by
CCayley
Where is the evidence that BA calls operational upgrades an upgrade? A boarding pass is presented, the scanner beeps an unusual beep, a new boarding pass is handed to the passenger. How does that amount to BA promising all the benefits of travelling in the next class of service up from that which was purchased?
In my experience of op-ups, which is reasonably extensive over the years, the new BP has "Involuntary Upgrade" (or an abbreviation thereof) printed on it, so they do call it an upgrade. That said, I don't think that you're necessarily entitled to everything from the higher cabin, but neither should you get less than the provision for the cabin you paid for (which on BoB routes, is not difficult for BA to achieve).