Originally Posted by
kb9522
Apparently even the more expensive route was cheaper than the alternatives. I don't see the problem. Uber published a fare to take you from A to B, you accepted it and they got you there.
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I like Uber and use their services a lot. It was more of a question than to complain. I'll be using them to get home.
"Hey it is weird that the route was changed to raise the fare but changing the route wasn't needed".
If there was an accident on the direct route and they charged me more. Great.
Originally Posted by
themicah
Send an e-mail to Uber and request a refund of the difference.
More insidious than the way they monkey with (and hide) surge pricing and more expensive routings IMO is that they quote you a fare up front and then don't always honor it. I have a friend who has multiple times been charged a higher fare than he was initially quoted even though he took the most direct route and there wasn't any additional traffic. An e-mail to customer service usually fixes it, but you have to remember to screenshot the original fare quote because otherwise there's no way to know what the original quote was.
I try to avoid Uber and use Juno (in NYC) and Lyft instead.
Yah. No screen shot.