First off, many thanks to
Goldorak,
San Gottardo and
travelbits for their (moral) support.
Originally Posted by
Goldorak
Quite a tasteless Ulti experience during this trip Macaron54...
so little (miserable ?) and so inconsistent
Question : you mention a lounge in MLH/BSL ? Is this new ?
No, I don't reckon the lounge at BSL is new. It has been there for as long as I can remember it. It is a third-party lounge, accommodating a bunch of airlines. Inasmuch as food and wine selection goes, it is evidently light years from what the CDG 2E lounges have to offer (and, thus, quite comparable to AMS
). Still, I like the place. It is spacious, quiet, and appropriate to get some work done (see below).
Originally Posted by
Goldorak
Indeed. They completely forgot or lost the loyalty aspect. Instead of creating addiction, they have generated frustration and the next step could be repulsion if things does not improve drastically. And this with their best customers
Very well phrased,
Goldorak. I could not agree more with you. In fact, the sight of the captain hugging and kissing his P-cabin guests made me sick to my stomach. Being the only Ultimate on board, I am the one
he should have kissed
. More seriously, bad habits die hard at AFKL, and pilot and crew privileges are more important than the loyalty of top revenue-making PAX's — something that won't change in any foreseeable future
.
Originally Posted by
travelbits
While reading this, something came up in my mind which worries me and should worry AFKl even more: I soon have to book a flight to HKG again (J or P) and just tought that I better book with Cathay. No third party in HKG, I know what I get on board and prices are comaprable. And no 'emotional' roller-coaster if or not there is an ULTI service with AFKL yes or no.
This is pretty funny — I had the exact same thought as I was heading toward the city last night. I will be returning to Hong Kong later this year, and I am already considering alternate options, which is definitely the kind of negative thinking an Ultimate should not have, had the airline done its job right
. My Hong Kong colleagues have, indeed, been raving about Cathay Pacific. Worth trying.
Cheers,
Macaron54