Originally Posted by
nesnith
So far, I have had quite a bit of luck when it comes to booking through Citi Concierge. All the phone agents I have spoken with were all very competent. I have had no issues so far booking 4th night free with corporate rate, conference rate, etc.
In a few occasions, the agents were also able to complete hotel best rate guarantee claims on my behalf (with my instructions). So far so good! ^
Agreed! Calling Citi Concierge (in the wiki above) result in better rates than those shown on the Citi TYP website, offers the ability to loyalty account information, in addition to special rates, as stated above. When calling the number on the card, be sure to be connected to Citi Concierge, as the standard TYP reservation agents appear to be limited to the website information.