Originally Posted by
noelr
Thanks. I've tried calling a few more times and in subsequent calls, agents have been able to look at routes to AKL and also to BNE and SYD, but not CHC. Is it possible the fact that this is a new, seasonal route that it somehow isn't in the system yet? I would just book HKG-AKL, but of course there is no availability...
Is there any way to escalate this issue with Alaska? Or, should I just eat the extra 20k points and book as two separate tickets?
You could also just book SFO-HKG-AKL and buy AKL-CHC. Domestic NZ flights are dirt cheap (though make sure to use airnewzealand.co.nz, not .com). This also has the advantage of being a daily flight.
AFAIK HKG-CHC is on CX, not KA, but it's only a few times a week. Are you sure you've been asking about dates it actually operates?