Originally Posted by
Andriyko
Per BA's instructions to travel agents, after the upgrade has been processed and ticket reissued the passenger must contact BA directly for any subsequent changes as far as the reissued ticket is concerned (if there are multiple tickets then the agent still deals with the one(s) that BA did not touch).
Fife_Flyer, if you talked to someone from BA and they could not help, you should call again. This is something that only BA can do.
Yes, i've just seen that
What happens after an upgrade?
Once a booking has been upgraded, we will process the upgrade and reissue the e-ticket. You will no longer be able to reissue the ticket, and non Amadeus GDS users will lose visibility of the new e-ticket details. We will send an HX message for the original segment and a TK message for the new upgraded segment.
Customers will be sent an email to confirm the upgrade and we will take responsibility for any reissued ticket and any future voluntary changes and servicing of sectors associated with the reissued e-ticket.
We will not take ownership of the PNR and are not responsible for any changes to non-flight ground arrangements such as prepaid hotels, car, transfers and experiences booked and paid for in the same transaction.