Yes, we did ask. Apparently has been a problem for the last month. They keep asking, but it never changes.

Anyway had to cancel our trip as really didn't feel well.

So no flight to Stockholm and no return this afternoon. The second flight was on Avios so they are gone.

Can I reclaim the taxes from Stockholm?

Loss of 40 tier points is annoying as will need to buy another business round trip to renew gold. Obviously no tier points for the return avios flight.