Dear members,

We have shared your reviews on the Mercure Andorra Hotel with the global teams (bad reviews always are), and they understood how concerned you are and apologize for the issues you ran into in this hotel.

They have alerted the operational teams, to start an investigation on Mercure Andorra Hotel. So please know that this is been taken care of and that the subject is at the top of their minds.

However, if you are willing to get a more personalized advice/action, it will have to go through the official services, that are the only one who can access to your records (for the safety of your information). We have noted that sometimes the Client Services is not up to it in all situations. We apologize for it also, and the teams are currently striving to improve the quality of the services.

Kind regards,
Amy