Originally Posted by
Debonaire
Agreed. The agent I spoke to recently was very pleasant and efficient. Not sure if I just got lucky but the concierge seems a lot better than it was a year or two ago.
So far, I have had quite a bit of luck when it comes to booking through Citi Concierge. All the phone agents I have spoken with were all very competent. I have had no issues so far booking 4th night free with corporate rate, conference rate, etc.
In a few occasions, the agents were also able to complete hotel best rate guarantee claims on my behalf (with my instructions). So far so good! ^