Unfortunately, one year later this is still true. Spent the weekend at Pulse NYC and was completely underwhelmed. Service not up to the level of a FS Marriott: no vending machine or food and notions market a la the Springhill Suites next door, housekeeping failed to refill tissues, toiletries or coffee service, turndown service only one out of 3 nights, elevators get slammed with tourists going to the rooftop bar (they have security at the elevators on weekend nights to handle the crowds - no way to prevent bar-goers from getting off on hotel room floors) Our room (king bed) did not have a desk area to work at.

Security does seem to be an issue - the cramped lobby was over-filled with uniformed types. All friendly but tiresomely so. More important, our in-room safe had been compromised - it was not attached in the closet and could have been slipped into a suitcase and removed from the room. I didn't discover this until I went to open the safe and the faceplate (with the press buttons, LED display, and an AA-battery holder) came off in my hand! Looking more closely, I saw that there were deep gouges where someone had apparently pried off the faceplate at some point, rendering the safe completely insecure. Called front desk and they replaced the faceplate, gouges still visible, but at least they bolted the safe into the closet. Can't imagine why that wasn't done during original installation, but I'll never again use an in-room safe without a more thorough inspection.

Not a recommended Marriott or MVC property.