Originally Posted by
nesnith
Nothing official on Citi's website. The information was reported by The Points Guy though:
https://thepointsguy.com/2017/07/750...-prestige-faq/
Better to contact Citi directly regarding your booking. I hope the Citi Concierge can step in, and add the loyalty number for you.
TPG has added the following:
Update 8/1/17: Citi has clarified that some stays booked online may not be eligible for hotel elite benefits and credit, though stays booked through the Concierge will continue to be eligible. If booking online, it’s always worth adding your loyalty account number just in case, by calling the chain after booking or by asking an agent to add your number at check in.
Any idea how we could tell which stays booked online are eligible for points and benefits? Seems incredibly vague.