Originally Posted by
ORD-DCA Flyer
I agree that a recording would probably be better, but they want to make sure to have the actual flight details in there so that's why the synthesizer is used.
That would be a BS excuse. Technology has been around for a LONG time now to have a human voice being able to say words that are dynamic. Programming it to simply have the ability to say "American Airlines Flight XXX at Gate YYY" is not difficult. The only excuse they can have is either apathy towards the quality or cheapness. Or, knowing AA, probably both.