Originally Posted by
lallied
.....insisted no food or fluids and sent us out to an area where everything was closed - at 1 am in Naples...
Sounds perfectly normal in Europe.
Originally Posted by
lallied
......insisted I was not platinum, did not offer an amenity or an upgrade.......they had another customer with a similar name who was silver.......
Legitimate issue with mixed up guest names. Hope you got some compensation for this mix-up.
Originally Posted by
lallied
....And also gave us a room right that included breakfast when obviously I didn't need it.......
Why is this a complaint?
