FlyerTalk Forums - View Single Post - Anyone else unable to file claims on eclaimsline?
Old Aug 1, 2017 | 10:46 am
  #13  
finarg
15 Years on Site
 
Join Date: Apr 2011
Location: madrid
Posts: 82
Hello everyone
Just to let you all know that and others I know have consistently
very bad claim experiences with eclaims over past years.
Much better experience with Citi and Amex card insurance providers and i use
them exclusively now.

Eclaims takes a long time to respond to queries, their examiners
refuse to communicate directly with clients, they look for every way to exhaust you until you dont bother contacting them again and they seem to be financially motivated to reject claims rathee than process them legitimately.

So the value of a card like Chase Sapphire is very questionable. i gave mine back. The very attractive coverage for travel or rental cars printed is very different from the actual coverage you get so buyer beware.
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