FlyerTalk Forums - View Single Post - World of Hyatt - Private Line / My Hyatt Concierge
Old Jul 31, 2017 | 12:04 pm
  #70  
zombietooth
30 Countries Visited
3M
100 Nights
15 Years on Site
 
Join Date: Oct 2009
Programs: UA LT 1K/DL Plat/Hilton LT ♦/Hyatt Carbonado/Wyndham ♦/Marriott PE .
Posts: 5,715
Originally Posted by Katlor
Yeah, the just-out-of-reach concierge is consistent with the just-out-of-reach upgrades and other promised-but-not-delivered WOH benefits. Seems to be the brand's MO at this point.
I got a PL agent in 2014 when I stayed 151 nights with Hyatt. I still had access in 2015 and 2016, even though I fell back under 100 nights each year. It was a good deal while it lasted. I had the personal email of my agent and contacted her recently after getting no response to a serious complaint through the normal Hyatt channels and she informed me that she had been terminated in late FEB.

She was very talented and smart so I can only assume that Hyatt intends to make this benefit available to only a very few if they are culling top-notch staff like my agent.
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