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Thread: How long does it take for Delta to response on Family Member Death refund request?
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Old Jul 31, 2017 | 9:30 am
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Originally Posted by StayingHomeIsBetter
I am not sure what a hospital would reveal to a 3rd party under today's HIPAA rules. But I am glad that you were able to work this out.

In keeping with some of the other posts above that cite the willingness of DL front line staff to be of assistance... these are more examples of the wonderful attitudes displayed by the overwhelming majority of DL employees who actually deal with the customer on a one-on-one basis. ^^^
They ask for it, but AFAIK never actually call. The hospital cant disclose anything other then that patient is deceased. The fact a person is deceased is public record/non private info. (Though the death certificate listing cause is generally restricted access)
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