Originally Posted by
keitherson
Is this just a way of "punishing" passengers for not booking direct through them, by having them deal with Indian call centers from the shady/not-shady OTA they booked through, and double up on agency change fees?
The airline does not benefit from any additional change fees charged by the TA, that is revenue for the TA.
The real question is, outside of a corporate mandate or advanced ticketing techniques where calling the airline is inadvisable anyway, why would one use a TA? Just buy directly from the airline and enjoy better flexibility and handling.