Originally Posted by
HWGeeks
I booked a rewards ticket for my sister back in 2011 she passed away 2 days before the trip. Delta refunded the miles and taxes paid didn't charge me anything. I was a plat at the time. The ticket was purchased 2 months in advance.
I didn't need to mail anything, they simply asked for the hospital she died at and the phone number. I always assumed they called to verify.
I am not sure what a hospital would reveal to a 3rd party under today's HIPAA rules. But I am glad that you were able to work this out.
In keeping with some of the other posts above that cite the willingness of DL front line staff to be of assistance... these are more examples of the wonderful attitudes displayed by the overwhelming majority of DL employees who actually deal with the customer on a one-on-one basis. ^^^