FlyerTalk Forums - View Single Post - Horrific customer service hotline wait times
Old Jul 30, 2017 | 5:57 am
  #16  
Concerto
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20 Years on Site
 
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 12,561
The long wait times trying to call airberlin seem to be as bad as ever. After about 25 minutes my call was answered, and almost immediately I was cut off by a beeping sound like when the phone is engaged.

Having bought a flight (BCN-DUS) at lastminute.de (probably a mistake) I want to make sure a paid for baggage allowance is actually in the booking. The "My Booking" section of the AB website shows it as an Economy Light booking with no allowance.
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