Originally Posted by
lento
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Both Premium and Business lounge info page have this line "Access may be limited during peak hours." If they deny status passengers in Business lounge, where would they send ?
I assume nowhere. If it is full it is full and not much can be done there and then. (If they are well prepared, they might send people away with a voucher for food/drinks valid across airport, but I doubt it. More likely they will ask the customer to contact customer service after the trip)