FlyerTalk Forums - View Single Post - Does UA rank/track customer interactions? Can you complain too much? Agent shopping?
Old Jul 29, 2017 | 6:19 pm
  #43  
Kacee
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Originally Posted by steaminer
I'd actually think complaints 1 and 2 deserve merit, and #3 not so much - #1 seems to be a blatant safety issue if the FA actually fell asleep.
Just shows there's some subjectivity involved in determining what's complaint worthy.

I encounter lazy, inattentive service with enough frequency (not just UA), that it's not going to hit the "complain" level for me. (And I don't really buy the whole "flight attendants are here primarily for your safety" line. If that were true, the airlines would impose fitness requirements, and obviously they do not. I pretty much assume that if stuff goes bad, it will be up to me to get my butt off the aircraft.)
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