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Thread: Does UA rank/track customer interactions? Can you complain too much? Agent shopping?
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Old Jul 29, 2017 | 5:56 pm
  #42  
steaminer
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Originally Posted by Kacee
You can definitely complain too much, but it sounds to me like your experiences 2 and 3 were complaint appropriate (#1 , not so much).
I'd actually think complaints 1 and 2 deserve merit, and #3 not so much - #1 seems to be a blatant safety issue if the FA actually fell asleep.

#3 - the only complaint there would be that you couldn't get something from the back, though I'm not sure if that's actually policy to allow that, or something that's logical and generally accepted practice. It's not like they didn't offer you the food that was served in F, and snappy attitudes from FAs, while bad form, probably aren't compensation worthy.

I do agree that you should frame these as not asking for compensation though - only when you're overly needy for compensation should you worry about being flagged
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