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Thread: Does UA rank/track customer interactions? Can you complain too much? Agent shopping?
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Old Jul 29, 2017 | 3:43 pm
  #36  
zrs70
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25 Years on Site
 
Join Date: Feb 2000
Location: Los Angeles
Programs: UA Plat 2MM. DL Plat, AS MVP
Posts: 12,895
I write 1k voice 4-5 times a year. My letters are never angry. In fact, they are quite friendly. I only write if the issue concerns hefty delays or malfunctioning equipment. I don't write in about poor service. Truth is, I don't think I've ever experienced poor service.

Have I been flagged? I don't know. But UA has been good to me, and they are always responsive.
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