FlyerTalk Forums - View Single Post - United’s 24-hour cancellation / flexible booking policy ... {Archive}
Old Jul 29, 2017 | 10:38 am
  #651  
WineCountryUA
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Welcome to FT!, Hector Prada
Originally Posted by Hector Prada
I have a trip coming up mid-August with UA. I booked using UA award miles, however it may be impossible to travel given the situation where I am at right now. So, I cancelled the booking today inside the 24-hour period for a refund and re-booked for similar itinerary , using the miles returned to my account.

Have any of you had an issue doing this for x amount of times?
Thoughts if I do this again a couple of times more? Would that cause trouble? ...
Originally Posted by Hector Prada
....Does this qualify for a suspension or review of my Mileageplus account?
.... There is no definitive answer to this . UA makes the rules and UA makes the determination when it feels the rules are being abused.

Doing a few 24 hour book / cancels is probably not a problem. Plans change.
Doing a larger number of repetative book / cancels to hold space just in case you might want to travel and to aviod cancellation fees, that is something I would aviod doing. Below is from the Contract of Carriage (part of the ticket rules) .

UA reserves the right to cancel bookings and/or reservations which it deems fraudulent, abusive, illogical, fictitious, which are booked and/or reserved with no intention of flying, or for which the passenger makes a misrepresentation without notice to the passenger or the individual making the booking. The types of improper reservations that UA will cancel without notice include, but are not limited to: reservations made without having been requested by or on behalf of the named passenger; reservations made to hold or block seats for the purpose of obtaining lower fares, MP award inventory, or upgrades that may not otherwise be available; reservations made to circumvent any of UA’s fare rules, policies or provisions; reservations made for the same passenger on flights traveling on or about the same date between one or more of the same or nearby origin or destination cities; and reservations with connections that depart before the arrival on the inbound flight.
Remember UA makes the rules and UA makes the determination when it feels the rules are being abused. And you have no recourse to that determination. As the individual in the case you referenced found out.
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