Originally Posted by ScottC
Retention offers are based on your loyalty "color" in their system. The higher revenue you are worth, the better the color, the better the retention.
I think Blue is the highest, and customers with that can expect free phones, free months, free plan changes with grandfathered services etc...
ScottC, this was true but I believe that as of about 3 months ago it isnt. Now everyone gets the same, which is "new customer" price on a new phone. There are a substantial number of threads on this on howardforums.com. They changed the policy and are continuing to evolve it. Some people have said that the final policy (which is not yet in place) will be very favorable to longer term/better customers, especially blue customers, but that is not now the case.