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Thread: Basic Economy Airport and Plane Experiences (First or Second Hand)
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Old Jul 28, 2017 | 11:24 am
  #340  
findark
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Originally Posted by lincolnjkc
I would be shocked if UA's own agents had less flexibility/discretion than external travel agents... but I also won't be surprised that they've had "BE=No Changes. Never." beaten into their heads to the point where they will only make changes if forced, e.g. an outright cancel, which seems to be the reports in this thread.
Right - I would guess if anything it's because of a memo they've been given. Sort of like the agents who insist a 1K in F who is late to the gate can't board with a carryon because "everyone boarding with Group 5 is Basic Economy".
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