Originally Posted by
Twixboy
That's funny, I was there last week and Bruce and the older Asian lady were also working. They were completely useless and I wasted 20 minutes trying to extend my reservation. I ended up just returning my car and starting a new reservation which is what I should've done in the first place. Bruce even said "Oooh, you're executive elite so you're super special." I have no idea if he was mocking me or if he was just new.
Why not just use the mobile app to extend reservations? It takes about 30 seconds and hardly ever fails.