My SkyPass account shows just my middle initial but my ticket has my passport name in which the middle name is spelled out. I called the customer service number and was told to send a copy of my passport page to [email protected]. In response to that e-mail I received the following from e-mail addr [email protected]

Dear xxxxxxx

Thank you for contacting us. Please note that we do not have access to individual accounts for data privacy reasons. We kindly ask you to contact Skypass directly for further assistance. For contact details, please visit https://www.koreanair.com/global/en/...rt/contact-us/.

Best regards,
SkyTeam FFP Support

Why would I call the same cust serv. number that had me send the e-mail in the first place ? Can anyone help me ?