Originally Posted by
trouble747
So now I'm running into the same ridiculous problem that I know many others have had in the past: Chase will not transfer because the names do not match exactly, but Chase's system will only preserve a middle initial (and not a full middle name).
So what's the easiest solution here? Try to get Hyatt to change the middle name to just a letter (it only shows the initial on the website but I'm assuming they actually have the full middle name in their system) or have both Chase and Hyatt remove the middle name completely?
It's not even clear to me which name is supposed to match what. I verified with Hyatt that the name on his Hyatt account was exactly the same as on his credit card (which Chase told me had to match), with the middle initial. I had Hyatt completely remove the middle name field.
Now it works...despite the names not matching. I pointed out to Chase that the names on the UR site drop down menu do not have any middle initials, despite what is on the accounts and cards. Is THIS the name that is supposed to match?