Originally Posted by Lane412000
We are a week away from staying at the Kauai Resort. My wife called to inform me that Shelley from the hotel called to find out what time we were arriving, if we were renting a vehicle or using the hotel shuttle and asking us to visit the "welcome desk" upon arriving at the hotel. Anyone have ideas about this? Is the visit to this desk to ask us to consider scheduling a timeshare presentation?
Did you happen to mention when making the reservation about a special event/birthday/anniversary/etc? Otherwise, you might call the front desk to ask. In three visits I've never seen a "welcome desk" per se....the Front Desk, Concierge & 2 Vacation Club desks in the lobby area.