I'm starting to become convinced someone at Hyatt is doing a case study on the effects of negative changes to a loyalty program.

The BRG program has been a joke for the past year or so anyway so I really can't understand the need for the change. It was already worse than many of the other major players. I would be more understanding of this change if they went back to the old system of reviewing and approving claims, but this coupled with the current approval standards is just offensive.