Originally Posted by
Jgp777
When I spoke with the Call Center, they told me exactly the opposite. They said though it is an Economy Saver ticket, it has to be at least Q class to get an upgrade (which is as per their existing rules)! Wonder why they have different stories!! In fact, it was the agent who insisted that I buy a Q class ticket which I purchased over the phone.
I have made similar experiences with the QR Call Center - they seem to be very inconsistent (maybe partly because they don't know their own rules).
If you're not happy with the solution they offer you / their answer, just try again a while later and you might get an entirely different result.
