Originally Posted by
srbrenna
Agreed. The thing about these articles is it is continually highlighting the issues at BA so that even infrequent travellers will be on the lookout. What they are creating is a lot more pax, who otherwise would not have noticed service reductions, that either notice or complain to others about BA.
But anyway, who cares about that when the bottom line is good. Just look at the numbers, Guv. Personally, I don't want a sarnie on a flight so therefore nobody else can possibly want one. I can even point out some days when BA are cheaper than one of their LCC competitors.
Here's another article. It is t saying that BA is great either..
https://www.linkedin.com/pulse/briti...-costs-jackson
Good - and informed - article in the link... worrying that BA isn't listening to its own focus groups...