Originally Posted by
Catbert10
...But demonstrably, actions like this cause customer dissatisfaction. The OP (an EXP) was moved without their knowledge; the OP is unhappy. QED.
Nein. If you accept the OP's theory (and you certainly shouldn't,) then another, far more profitable, customer was made more satisfied by getting their preferred seat. And that person, under this theory, actually paid for their first class seat. Clearing all SWU's at gate/day of travel would be preferable? Problem solved right there, no more disgruntled upgraders with indomitable seating preferences.
"Just because airlines can do something doesn't mean they should."
That's deep.