Originally Posted by Catbert10

I've been FAM'd before. The CSR agents have a canned 'non-response' response which makes it fairly clear what happened. And I've been moved before and didn't get that canned response. Because I didn't get the canned response, I was pretty sure it wasn't a FAM and I was right. It was AA trying to seat a family.

Treating passengers like cargo that can be moved around willy-nilly without asking first is bad customer service. Treat us like people and we'll typically do the right thing. But don't treat us like self-loading cargo.