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Thread: The Hilton Honors Surpass Card from American Express (formerly called Ascend)
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Old Jul 22, 2017 | 8:55 am
  #308  
ckiggins
 
Join Date: Aug 2002
Location: Richmond, VA
Programs: AA (Gold)
Posts: 302
Originally Posted by fredc84
No, it's very easy. You can call or do a chat while in your account. I always chat. Tell them (Amex) you are showing the wrong HH account number and you need to change it. They will ask for your current HH number. Takes about a day or 2 for it to change on the Amex page...it will be blank in the interim. Do not call/contact Hilton about it.
Thanks for your response. I just wanted to make sure I didn't lose out on the gold status so didn't know if Hilton needed to do something on their end. (I'm gold currently through stays).
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