Originally Posted by
ckiggins
As others mentioned here, Amex apparently opened a new Honors account instead of using the one I put on my application.
I'm confused as to what needs to be done to rectify this...do I just need to call Amex and have them update the number on my profile? Or does Hilton need to do something as well?
No, it's very easy. You can call or do a chat while in your account. I always chat. Tell them (Amex) you are showing the wrong HH account number and you need to change it. They will ask for your current HH number. Takes about a day or 2 for it to change on the Amex page...it will be blank in the interim. Do not call/contact Hilton about it.