FlyerTalk Forums - View Single Post - Good customer service or admission of failure?
Old Jul 21, 2017 | 10:28 am
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Oggers
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Good customer service or admission of failure?

I am flying on domestic on Sunday and have just received a text from BA a full 49 hours before departure saying:

"Unfortunately, on this occasion, we may not be able to fulfil all requests for food and drink. Please consider purchasing any items you may need prior to boarding."

This raises a number of questions:
1) Is it good customer service to offer this advice or is it an admission of failure in that ever since BoB was introduced every flight I have taken has run out of several items?

2) What exactly can they not fulfil a bacon sarnie or a G&T?

3) How the hell can they predict this 49 hours before departure and not do anything about it?

Debate!
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