Good customer service or admission of failure?
I am flying on domestic on Sunday and have just received a text from BA a full 49 hours before departure saying:
"Unfortunately, on this occasion, we may not be able to fulfil all requests for food and drink. Please consider purchasing any items you may need prior to boarding."
This raises a number of questions:
1) Is it good customer service to offer this advice or is it an admission of failure in that ever since BoB was introduced every flight I have taken has run out of several items?
2) What exactly can they not fulfil a bacon sarnie or a G&T?
3) How the hell can they predict this 49 hours before departure and not do anything about it?
Debate!