Originally Posted by Ubud

My family and I were on the flight and I can confirm it was one helluva bang on take off. The landing was accompanied by quite violent shaking of the cabin, but nothing too dramatic.

The worst part of the experience was the Rouge IRROPS recovery. 4 hours after the 1:30pm landing before any real information was given out, along with a 5 pound (!) food voucher - and they had everyone standing in a service desk queue with no seating during the wait.

I made my own flight and hotel bookings for the next day, but passengers were told they wouldn't make it to a hotel until at least 9pm, and I suspect that was optimistic. They were proposing a 2pm flight the next day, but "no guarantee...". There was only 1 AC staff member available, while the contract ground staff could offer nothing concrete.

Thank god for flight delay insurance...

The only bright spot was that AC emailed both a 25% code and explicitly acknowledged the 600 Euro compensation was due.