Originally Posted by
jpdx
I guess the big question is, will this change stop the ridiculous denials for phony reasons? I could get on board with a less generous reward, assuming they stop denying 99% of all claims.
The optimist in me can see how this change might allow Hyatt to approve more claims. (since franchisees will have nothing to complain about)
The pessimist in me suspects that Hyatt corporate isn't going to start paying $50 per BRG claim just for its dubious marketing value, when BRGs are ultimately designed to punish franchisees for providing lower rates to OTAs than to the chain itself.