Originally Posted by
tanglin
Thanks for the help guys! I'm back at home now and indeed it's working with the VPN off.
(And yes, it's PIA).
Unless IB unblocks PIA's IP range, it won't load. PIA customer service said that they're unable to do anything beyond us asking nicely to have their services work. I haven't tried a different VPN. But the thread listed above has a lot more information.