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Thread: Can not issue mobile boarding pass: your travel document needs to be checked.
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Old Jul 19, 2017 | 2:57 am
  #14  
apacuk
15 Years on Site
 
Join Date: Aug 2009
Location: London
Programs: BA Silver Card
Posts: 123
Originally Posted by cheltzel
I just tried getting my mobile boarding pass on my android phone and the app appears to search for it but when I try to display my mobile boarding passes the app says "No boarding passes". Also when I enter or leave the BA app, I see a message "Unable to update data".

I am able to check in via a browser on my laptop and get a PDF of the boarding pass. So I assume there is no document issues (outside of someone at the counter having to verify that I do have a valid passport).
I have the same today "Unable to update data". I installed the BA app on a second phone - just in case it was my phone playing up - and I couldn't even log in, my login data was not recognised.
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