Originally Posted by
LWT3
Very strange. I recently opened 4 Amex Hilton card accounts for 2 family members (both the no-fee card and the Surpass for both). Amex created new Hilton Honors account numbers for them even though I entered their existing Hilton Honors numbers during the application process.
Now each relative has 3 separate Hilton Honors accounts. It's easy to combine them through Hilton's website if you have the preferred e-mail address or password for each account. But since Amex created 2 of the 3 accounts for each relative, there is no password or e-mail address associated with them.
Any suggestions on how to solve this? Only option is to call Hilton Honors I guess. Not a big deal, but I'm annoyed with Amex for creating new Hilton Honors numbers for each card.
This is common and was discussed upthread. You can talk to them in chat (as well as call) and they'll change the number on your new account to the correct one. It's not difficult...just ridiculous that this keeps happening. We've had 5 cards over the last year and had to change the points number on every single one. And, actually, since you have more than one card per individual, calling may be easier since you'd have to log into each account separately to correct it via chat.