Originally Posted by
pkerr
I finally heard back from Staples and they were shot down by their gift card suppliers so they said "sorry", can't help.
I did get Staples to give me $100 coupon for a future purchae. Not made completely whole but better than nothing.
I've not got a claim in with AMEX to see if THEY can do anything.
You should definitely file a dispute. You paid for an item and didn't get it. Let them go through the steps of fighting for Staples to prove that YOU used it. Please update with the outcome. I'm curious about this how they handle situation too.