This is not a trip report (I leave those in JohnRain's capable hands), so much as my impressions of my recent stay. My wife and I stayed at the WA over July 4th weekend. The rooms and common areas are absolutely beautiful and because of this, I would definitely stay there again. The room, a King room with view, and the bathroom were spacious, the balcony and view over Beverly Hills, etc., was stunning. All of the hard product was of the highest quality and the staff members were exceptionally nice.

A few minor issues service-wise, though. For example, turn down in my room occurred one night at 10:00 p.m. Initial cleaning on one day was not until approximately 6:00 pm., with no turn down that evening. Turn down on other nights was only performed for 1 person, as if I was there solo. It also seemed that housekeeping was only provided when the "service requested" light was on.

The pool area is beautiful but smaller than I had imagined. There were not enough chairs and we were made to wait for a pair of chairs even after asking if we could take two that had clearly been abandoned. At check-in, we were told that as guests, we would have priority at the Rooftop bar, which is clearly a hot spot in town given the people-watching we were doing from the lobby when people were coming in. When attempting to make a reservation there, however, the concierge told us the complete opposite and said there was probably nothing he could do. He then told us he would reserve dinner elsewhere for the following night. It turned out that the suggested restaurant was closed that evening, which we would not have figured out if we didn't check in with the concierge the next day. There was no proactive call to us.

He was eventually able to get us a spot at the Rooftop, which we appreciated. Like everything else at the hotel, the space is absolutely beautiful. Once there, we were seated at the lone table without a heat lamp. When my wife inquired about having a heat lamp brought over, a gentleman in a suit, not a waiter, informed us that he would either: (i) bring one; or (ii) bring a blanket. He never returned with either, and we did see the lone unused heat lamp go to another table.

Etc., etc. No huge issues, but they began to add up. Hopefully with more training or time open, these will cure themselves and by JR's stay in August, the hotel will be running better. I did receive an email from the GM offering to arrange our next stay, which I appreciated, though I think my wife would rather the BHH next time.