Originally Posted by jamienbaker

Cautionary tale. For quick review, successfully applied GUC on VS...but did NOT receive mileage for the VS-operated flight without a fight. Here goes...

1) purchased T fare on Delta-marketed VS flight, and immediately applied GUC for UpperClass. Did everything with an agent in a single call.
2) when DL applied the GUC, it re-ticketed as a VS flight number.
3) for mileage earning purposes, original T fare lateraled into T on VS.
4) T on VS is not a revenue bucket. It's a straight up award bucket. I believe it is an economy award/companion ticket.
5) DL would not give me miles for the VS flight.

So, I was forced to make a handful of phone calls to sort out. I pointed out the obvious. For starters, I purchased a Delta-marketed flight. Second, nowhere (that I could find) in Delta T&Cs does it state that when applying a GUC, the Delta flight number drops and it assumes the Virgin flight number. Third, Delta T should not lateral into Virgin T since Virgin T isn't a revenue bucket in the first place.

Alas, I ultimately prevailed and collected my miles. But it was a pain. That said, agents were understanding and I felt they shared my frustration. No reasonable expectation that a passenger purchasing a mileage-earning fare from Delta would know that applying a GUC would render the earn ineligible.

Jamie