hopefully some misunderstanding, while inexcusable perhaps someone at FS has wrong impression. seems to me that Aventine's primary motivation is NOT compensation/etc, and while spider webs etc can happen (fast) it sounds like they did not react well nor explain.

was upgrade more than one category? lounge access included in suite, right?

what check out time? think only FHR 'guarantees' 4pm, others not published.