Originally Posted by PointWeasel

I am frustrated by the processing delays, with response times creeping up again for even the most simple claims, English websites, matching currencies, etc.

All of my claims are being processed by India and the responses and denials are bizarre. I have up after a ridiculous response to a hotels.com comparison which was still there at the lower rate and cancelled, rebooked and resubmitted.

The FAQs clearly show 24 hours for English websites, but it means nothing in the past few weeks:

How do I submit a Best Rate Guarantee claim?
A Best Rate claim must be submitted within 24 hours after making a reservation at a Starwood Hotel or an SPG Partner Hotel through a Starwood Website, and at least 24 hours (48 hours for non-English Starwood Websites) before the standard check-in time at the applicable hotel. You must submit a Best Rate Guarantee claim form to the Starwood Customer Service Center. For complete instructions on submitting a claim, click here.

The ironic thing is that my only recent approval was for a Design Hotels property that I would prefer not to stay at due to room size.