FlyerTalk Forums - View Single Post - SPG Best Rate Guarantee (BRG) 2017: Success, failure & discussion thread
Old Jul 16, 2017 | 7:13 am
  #669  
margarita girl
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Originally Posted by johnwooz
I just got another BRG approved two days ago, got the price adjusted to the BRG rate and everything looks fine.
Suddenly the rate became "complex" again today so I notice likely the hotel had adjusted something again. And guess what? Someone added 10% service charges once more, totally 20% on the bill! While there should be only 11% govt tax and 10% service charge for hotel stays in Indonesia. It looks so creepy!
I'm going to guess this is the Four Points Kuta! I noticed the same thing. I assumed it was an error at the hotel. Maybe the Lurkers can look into it.

(BTW, this has nothing to do with the fact that it's a BRG, as in my case, it wasn't a BRG reservation. I was just looking at rates.)
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