remdk thanks for your input!

Their latest reply to my email which contains a request for a retroactive calculation states that they "will forward my request to the relevant team for further review".

I received a similar response when I called in to member service center in the UK, who claimed that he only oversees reservations & bookings, and not Privilege Club. He did say that he would draft an internal email to the relevant team to look into this matter, and that they would get back to me within a day, which they have yet to.

Could I please find out the number that I'm supposed to call if I would like to speak to a supervisor regarding this matter? Would it happen to be +97440230023, or is there a UK number that I can call to avoid any unnecessary overseas charges on this?

Thank you!